1. Data controller
The data controller is HEURECA BELGIUM SRL, Rue Jean Locoge 16, 7011 Mons, Belgium, registered with the Crossroads Bank for Enterprises under number 0778.451.229 and identified for VAT purposes under number BE0778.451.229. For any question regarding your personal data, contact us at [email protected].
2. Data concerned
Depending on how you use the website and HopStore, we may process your identification and contact data, information relating to your business, data required to create and manage your account, as well as technical browsing data. We only request the information necessary for the relevant service.
3. Purposes and legal bases
- respond to a demo, contact or registration request and prepare the contractual relationship;
- create and administer a HopStore account when you become a customer;
- ensure the security, maintenance and proper operation of the website and service;
- comply with our legal and accounting obligations;
- measure website traffic with Google Analytics, only after your consent.
4. Recipients
Your data is accessible to authorized members of HEURECA BELGIUM and, where necessary, to its technical service providers acting on its behalf: hosting, messaging, support, audience measurement and payment service providers. These providers receive only the data necessary to perform their tasks.
5. Cookies and trackers
Google Analytics and the Meta Pixel are loaded only after your explicit consent. Google reCAPTCHA is loaded only when a form is submitted to prevent abuse. You can accept, refuse or withdraw your choices at any time through the “Manage my cookies” link at the bottom of the page. Full details of categories and trackers are available in our Cookie policy.
6. Transfers outside the EEA
Some service providers may process data from countries outside the European Economic Area. In that case, HEURECA BELGIUM ensures that the transfer is based on a mechanism recognized by the GDPR, including the European Commission's standard contractual clauses or an applicable adequacy decision.
7. Retention
Contact or demo data is retained for the time necessary to follow up on your request. Account data is retained for the duration of the contractual relationship and then in accordance with applicable legal retention periods. Audience data is retained according to the Analytics tool settings and your consent choice.
8. Your rights
You may request access to your data, its rectification, erasure, restriction of processing, portability or object to certain processing. Where processing is based on your consent, you may withdraw it at any time. Send your request to [email protected]. You may also lodge a complaint with the Data Protection Authority.
9. Security and updates
We implement appropriate technical and organizational measures to protect personal data. This policy may evolve to reflect changes to the service, processing activities or legal framework.
Last updated: September 15, 2026.